Refund policy

Coffee returns

Because coffee is a food product roasted to order, we do not accept returns of coffee. We do not offer refunds or exchanges for a change of mind, personal taste preferences, or selection of the wrong coffee or size. This does not affect the remedies below for a quality problem, damaged product, or an error with your order.

Quality concerns, damaged, incorrect or missing items

Please inspect your order when it arrives. If an item is damaged, incorrect or missing, or you believe there is a quality issue with your coffee, email admin@isotope.coffee or use our Contact Us page as soon as possible, preferably within 30 days of delivery. Include your order number, a description of the issue, and photographs or label information where relevant. If a concern becomes apparent later, please contact us promptly so we can review it.

How we resolve a problem

We review each concern and may request additional information to understand the issue. If we confirm a quality problem, damage or an error with your order, we will arrange a replacement or refund for the affected item or portion of the order, as appropriate and subject to applicable law. If a replacement is unavailable, we will refund the affected item. Opening a bag to discover a quality issue does not, by itself, make the claim ineligible.

Returns and shipping costs

Please do not send coffee back unless we ask you to. We cover shipping for approved replacements and any return we require to resolve a damaged, defective or incorrect item. If we refund an entire order because of one of these issues, we will also refund the original standard shipping charge. For a partial refund, we will refund any shipping charge attributable to the affected item when appropriate or required by law.

Refund processing

Approved refunds are issued to the original payment method. We aim to initiate them within 5 business days after approval. Your bank or payment provider may take additional time to post the credit. We will meet any shorter deadline required by law.

Order changes and cancellations

Email admin@isotope.coffee or use our Contact Us page immediately if you need to change or cancel an order. We will try to help before roasting or fulfillment begins, but changes or cancellations cannot be guaranteed once processing has started. If we accept a cancellation, we will refund the canceled items. This does not limit cancellation or refund rights required by law, including rights relating to orders we cannot ship as promised.

Your rights

This policy applies to coffee purchased directly from Isotope Coffee, including coffee delivered through a subscription. It does not limit any rights or remedies you have under applicable law. For help, email admin@isotope.coffee or use our Contact Us page.